Return Policy

We do accept returns if you are not happy with a product or ordered in error or just changed your mind!

We do not refund original shipping charges and return shipping fees are the responsibility of the customer. (except if we ship in error)

Customers should notify us to make a return within 30 days of shipment delivery date for a full refund in original form of payment. (See the ‘Start A Return’ section below for step-by-step instructions.) 

Store credit will be issued for any return request received between the 30th and the 60th day from the delivery date.

Items must be returned in their original condition (unused, unaltered, etc.) with the original packaging intact and any tags attached. Items must be sent back to New Mexico clay within 30 days. (Please notify us if more time is needed). 

KILN RETURNS: Customers are responsible for return shipping. Refunds are less original shipping costs and a 10% restocking fee. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. 

FINAL SALE ITEMS. These items in our shop are final sale: Anything in our ‘Sale’ section (sale items), all discontinued colors

DAMAGES

Please report any/all damages with your package/order within 48 hours of the delivery date.

If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to [email protected]. In the email, please include your order number and pictures of the damaged product and the package in which your order arrived. This will help us make sure our shipping methods are the best we can provide.

START A RETURN

Please send us an email at [email protected]. Please include order number, the item(s), and reason(s) for return. We will respond to return requests in 48 hours or less. 

Once your return request is accepted, we will provide you with a return address and instructions. 

Please package the returnable items securely and provide us with a tracking number in order for us to accept the delivery & complete the return. New Mexico Clay is not responsible for any return items lost or damaged in transit.

Once the returned package has been received, you will be issued the refund based on the return window noted above. Please allow 5-7 business days for the refund to post back to your account.

THANK YOU!

We sincerely appreciate your support of our small business and hope you enjoy all of your ceramics finds :)

If you need anything else, please email [email protected] and we’re happy to help.

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If you do not want to receive further communication from New Mexico Clay Inc. you may contact us at the address or email address below.

[email protected]

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